Ticket Information

Free tickets are available online now. Once you complete your ticket order, you will receive mobile tickets which will be scanned on your smartphone on the day of the screening or event.

You may also print your mobile tickets at home beforehand or pick them up at the AT&T Box Office starting Saturday, November 5, 2016.

Click Here to Get Your AFI FEST Tickets

Note: all users must create a new AFI FEST Elevent account.

GET TICKETS

  1. If you've already created an AFI FEST Elevent account, go directly to the AFI FEST Film Guide and select your movie tickets by adding them to your cart.
  1. Once you start selecting your tickets, you will be asked to sign in.
  1. Once you have selected your tickets, click on the cart button and you will check out via the Elevent website.
  1. An order confirmation will be sent to your email address.

SIGN UP FOR AN ELEVENT ACCOUNT

  1. Sign up for an AFI FEST Elevent account via the Elevent website
  1. Check your email for a confirmation email from Elevent to verify your account
  1. Click the link in your email and then sign into the Elevent website to verify your account. You will now be signed into your AFI FEST Elevent account.
  1. Go to the AFI FEST Film Guide and select your movie tickets by adding them to your cart.

FAQS

Where can I get tickets?

Online
24 hours a day, seven days a week on AFI.com/AFIFEST.
All tickets are free.

Please note: You must first register for an Elevent account before you are able to select free tickets. See next question on how to register.

The AT&T Box Office opens on November 5.

AT&T Box Office
Hollywood & Highland Center
6801 Hollywood Boulevard, Suite 201
Hollywood, CA 90028

November 5–9: 10:00 a.m.–7:00 p.m
November 10, 14-17: 10:00 a.m.–10:00 p.m.
November 11–13: 10:00 a.m.–11:59 p.m.

For customer service inquiries, call 866.AFI.FEST/866.234.3378.
***Ticket orders and pass and package sales will not be processed by phone.

How many tickets can I select using my registered account?

You may select a maximum of 10 tickets (with a limit of two [2] tickets per screening), including a maximum of two (2) reservations for Galas.

Your account to select free tickets will be reset when the AT&T Box Office opens on November 5, 2016. At this time, you will be able to log back in to your account and select an additional 30 tickets online or in person.

Do I have to make all my ticket selections at one time? Can I go back into the system later?

You do not have to make all of your ticket selections at once. You will be able to log back into your account to select the remainder of your ticket allotment at a later time.

How much time do I have to complete my ticket order?

Tickets for each screening or event that you add to your cart will remain active for 30 minutes. You will need to check out within 30 minutes or else the ticket hold will expire.

What if tickets to a film I want to see are unavailable?

If the film you want is currently not available, check back every day. More tickets are released throughout each day now through November 17. If you can't select tickets to the film you'd like to see, a Rush Line for every screening will begin forming approximately one hour prior to screening time.

Where, when and how can I pick up my tickets?

To pick up your tickets, please bring your order confirmation and a photo ID to the AT&T Box Office located on the second floor of Hollywood & Highland Center (suite 201), beginning November 5.

Can I print my mobile tickets at home?

Yes you can. You may print your mobile tickets at home beforehand. if you choose to print your mobile tickets, you must have your printed tickets with you before entering the theater. Printed tickets cannot be printed or replaced at the AT&T Box Office. If you have misplaced or lost your tickets, you must select new tickets or join the rush line.

What is a Gala Voucher?

A Gala Voucher is a reservation for your place in line to one of our Gala screenings. A Gala Voucher does not guarantee admission to the Gala screening. Your Gala Voucher will be included in your ticket order and will be available for pick up at the AT&T Box Office.

Arrive at your screening early in order to secure a place in line. Lines begin forming one (1) hour prior to screening start time. Hard Gala tickets are generally distributed to those standing in line with Gala Vouchers at least 30 minutes before the screening up until the start of a film. Before a hard ticket can be distributed to you, you must be in numerical order with your queue card and have your Gala Voucher ready.

PLEASE NOTE: Queue cards will be distributed to the Gala Voucher line one (1) hour prior to the start of a screening. If you are not in your place in line when the queue cards are distributed, you will be asked to stand in the back of the line until a queue card is distributed to you. Saving space is not permitted. A queue card does not guarantee entry; it simply holds your place in line.

What time should I arrive at the venue to pick up my tickets and get a seat?

Avoid the lines at the AT&T Box Office so that you don't miss your screening. Remember to pick up your tickets no later than two (2) hours prior to screening time.

Please note that seating is first-come, first-served. You must be seated 15 minutes prior to the scheduled start time or your seat will be released. Latecomers are admitted strictly at the discretion of the theater venue staff if there are any seats available.

How does the Rush line work?

We like to ensure that every seat in every theater is taken, so prior to the start of each film, if there are still any seats available after pass and ticket holders have entered, they become available to guests who have waited in the Rush Line. It's a good way to get into films you want to see when tickets are not available.

Rush Line tickets will be given on a space available basis, beginning anytime from 10 minutes before the scheduled screening time up until the start of the film. As soon as the number of unoccupied seats has been determined, those tickets will be given to individuals in the Rush Line.

Is there a limit to the number of tickets I can get? What if I’m attending with a large group?

In order to ensure fair distribution of tickets during the festival, each account may only select a maximum of 10 tickets including a maximum of four (4) Gala Vouchers.

How do I become an AFI Member?

All current AFI members will get the chance to receive an AFI FEST 2016 Cinepass. To skip the ticket selection process and lines at the AT&T Box Office, become a member HERE.

The Cinepass includes admission for one (1) to all regular screenings, Special Screenings and Conversations, as well as the technology showcase (but excluding Gala screenings), and access for one (1) to the Cinema Lounge and VIZIO Lounge at The Hollywood Roosevelt on a space-available basis (excluding Gala after-party and private receptions). No tickets needed.

What are the refund policy requirements?

You are solely responsible for ensuring AFI FEST receives full payment for any AFI FEST purchases you make. If such payment cannot be charged to your credit card or if a charge is refunded for any reason, including chargeback, you agree that we reserve the right to cancel your order. If you have already received your proof of purchase, you agree to immediately correct any payment errors upon notice of such error.

Refunds will be issued either via the original method of payment or another method approved by AFI FEST, if such original method is not available. Unused passes or packages resulting from a purchase cannot be credited to future years or events.

AFI FEST may, in its sole discretion and at any time determined by AFI FEST, cancel or refuse any purchase(s) of passes and packages or donations from any individual or company. AFI FEST will not be responsible for any penalty, fee, loss, or expense that might result from such action.

AFI FEST reserves the right to revoke any privileges granted by a purchase for any reason at AFI FEST's sole discretion (for example, if anyone other than the authorized individual tries to use a Credential). AFI FEST will not issue refunds for purchases that have been revoked. 

Lingo

Queue Card

Badge and ticket holders will receive a numbered queue card to help facilitate line control and ensure that you do not lose your spot in line.

Theater managers will start distributing queue cards one (1) hour before the scheduled screening start time and will be handed out until theater seating capacity is met. Once all of a screening's queue cards have been dispersed, any new line-joiners will be directed to the Rush Line, and will only be allowed into the theater on a space-available basis.

You cannot get a queue card for a guest and you will not be allowed to enter the theater without a queue card and a ticket or pass. A queue card does not guarantee entry; it simply holds your place in line.

Rush Line

A Rush Line will be indicated at each venue for all non-ticketed guests looking for last-minute tickets. Entrance will begin from 10 minutes before the scheduled screening time up until the start of the film based on availability. There is a limit of one ticket per person.

Priority Admission

The Priority admission line is designated for pass holders with a Gold, Silver or Bronze badge. To purchase or learn more about passes with priority admission, click HERE.

The Fine Print

Gala Voucher Line

Lines begin forming approximately one (1) hour prior to screening start time. Hard Gala tickets are generally distributed 30 minutes before the screening up until the start of a film on a space-available basis. You must be in numerical order with your queue card and have your Gala Voucher ready before a hard ticket is distributed to you.

Venue Policies

All electronic devices must be silenced and stowed away during public screenings. Bags are subject to inspection.

Cameras and recording devices are strictly prohibited during screenings. Screenings will be monitored for unauthorized recording.

Listed runtimes are approximate and do not include time for intros or Q&As. Screenings and schedules are subject to change without notice. Check the AFI FEST online Film Guide for the most up-to-date information.

Ticket Conditions

Tickets and badges may not be resold or used for promotional or advertising purposes. Such use or resale will invalidate tickets and/or badges.

By using a ticket to enter a festival venue, the ticket holder agrees to being photographed, filmed or recorded in the event venue without further notice or compensation.

By using a ticket to attend festival screenings and events, the user waives and releases AFI from all claims he/she may have against AFI for any loss, damage, injury, liability or expense he/she may suffer, arising from his/her presence at the event venue.

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